Frequently Asked Questions:
A- Yes definitely. Many of our clients utilize those services in conjunction with ours. In most cases we have found additional areas where we’ve found overcharges on your past paid bills.
It never hurts to put another set of eyes on your utility bills just to make sure you're not due additional refunds.
A- No, we do not change your current provider.
A- No. We do not negotiate or change your current contract.
A- In most cases it varies from 3 to 4 years, depending on the statute of limitations in the state where your property is located.
Yes. If your service period falls within the statute of limitations.
A- Initially we need one month’s current copies of all meters/account #’s you pay on the property/location. We need ALL PAGES FRONT & BACK. Also, If you have changed electric providers within the last 3 years we will need copies of the bills from your previous providers.
A-There are laws that govern what the utility providers can charge you, however the refunds and/or credits are not automatic. In order to obtain your refund/credit you must calculate and apply for your refunds. In many cases this will require the assistance of an expert.
A- There is no cost for the initial audit. We work strictly on a contingency basis. Our fee would be a percentage of the amount refunded and/or credited to your account/s.
We don’t get paid unless you get paid.
A- We do not participate in any future savings. You would receive 100% of all future savings as a result of our efforts.
A-Very little work on your part. We will need you to provide us with copies of requested utility bills (all pages front and back) and to sign authorization forms enabling us to file for refunds on your behalf.
A- In most cases between 3 to 6 months after submitting your request for refund and/or credit.
A- We recommend you have your bills audited annually and/or bi-annually to ensure that you’re being billed correctly. Errors and changes on the billing are common if the utility provider has a change in their billing system, computer upgrades, disconnects, old laws being amended and/or new laws being passed, etc…
A- Many of our claims are handled via e-mail, mail, fax, or if you prefer, we can come to your location to speak with you. For your convenience, we can provide a postage-paid envelope upon request.
A- No, we work on electric, gas, steam, heating oil, etc.
For non-profit organizations and/or companies we also audit bills for garbage, phone, cell phones, cable & internet.